Managing Captions with Cielo24


This process is available only to Institutional Administrators!

This guide will walk you through the process of setting up a Cielo24 caption profile and managing caption requests from the Warpwire Admin Tool.


Note that to follow this guide you'll need to have an account with Cielo24.

Retrieve your API key from Cielo24

  1. Login to your account at
  2. Click "Account Settings" in the upper-right of the screen
  3. Click on the "Credentials" tab
  4. The API Key should be at the bottom of the page. It's a long string of letters and numbers
  5. You can generate a key if one does not already exist for your accounts
  6. Use this API Key, along with your Cielo24 username, to create a caption profile following the instructions below.

Create a Caption Profile for your Cielo24 account in the Warpwire Admin Tool

Now that you've got the API Key and Secret, let's go to the Warpwire Admin Tool and get started!

To navigate to the Warpwire Admin Tool, open the Account Menu > Admin Tool pane, and click "Closed Captions."

Dropdown menu showing link to Admin Tool within the Warpwire media library

Now, because you haven't set up a closed caption profile, you won't see any caption requests on this page, because no one has been able to make a request yet!

Click "Manage Profiles" in the upper-right of the screen. 

Then, click "Add Profile" to create your first profile.

'Add Profile' to Warpwire, red arrow pointing to link in upper-right of the Admin Tool

When you click "Add Profile," you'll be able to give your new profile a name, and optionally designate it as the default profile for requests.

You'll then select "Cielo24" as your caption provider, and input the corresponding key and secret.

Select the quality of caption from options as well as the desired turnaround time.

Panel showing user input fields for creating a closed caption profile

Click "Save" — now you've created a closed caption profile!

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